Privacy Policy

1. Introduction

AutoBin ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our trash bin service platform and mobile applications (collectively, the "Services"). Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you register for an account, including:

• Full name
• Email address
• Phone number
• Service address (including GPS coordinates)
• Payment information (processed securely through Stripe)
• Profile photo (optional)

2.2 Service Usage Data

When you use our Services, we automatically collect certain information, including:

• Service scheduling preferences and history
• Location data for service delivery
• Communication records with service providers
• Device information (IP address, browser type, operating system)
• Cookies and similar tracking technologies

2.3 Provider Information

If you register as a service provider, we additionally collect:

• Background check information
• Service area and availability
• Vehicle information
• Bank account details for payouts
• Service completion records and customer ratings

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send related information (confirmations, invoices, refunds)
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Communicate with you about services, offers, and events
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and fraudulent activity
• Comply with legal obligations and enforce our terms and policies
• Facilitate service delivery between customers and providers

4. Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the data concerned and the context in which we collect it:

• Contract Performance: Processing necessary to perform our contract with you
• Legitimate Interests: Processing necessary for our legitimate business interests
• Consent: Where you have given us consent to process your data
• Legal Obligation: Where we need to comply with legal requirements

5. Information Sharing and Disclosure

5.1 Service Providers

We share your information with service providers who are matched with your service request, including your name, service address, phone number, and service preferences.

5.2 Third-Party Service Providers

We work with third-party companies to provide essential services:

• Stripe: Payment processing and subscription management
• Twilio: SMS notifications and communications
• Supabase: Database and authentication services
• Vercel: Hosting and infrastructure

5.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or to protect the rights, property, or safety of AutoBin, our users, or the public.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS
• Encryption of sensitive data at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• PCI DSS compliance for payment processing

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Data Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Deletion: Request deletion of your data (subject to legal obligations)
• Data Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Restriction: Request restriction of processing in certain circumstances
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@auto-bin.com. We will respond to your request within 30 days.

8. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your CCPA rights

To submit a CCPA request, email us at privacy@auto-bin.com or call 1-800-AUTOBIN.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Services and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

Types of cookies we use:

• Essential Cookies: Required for basic functionality
• Performance Cookies: Help us understand how visitors interact with our Services
• Functional Cookies: Remember your preferences and settings
• Authentication Cookies: Keep you logged in securely

10. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy, including the use of Standard Contractual Clauses approved by the European Commission.

12. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Typical retention periods:

• Account information: Duration of account plus 7 years
• Transaction records: 7 years for tax and accounting purposes
• Service history: 3 years after service completion
• Marketing communications: Until you unsubscribe

13. Do Not Track Signals

We do not currently respond to "Do Not Track" signals from web browsers. However, you can manage cookies and tracking through your browser settings as described in Section 9.

14. Third-Party Links

Our Services may contain links to third-party websites or services that are not owned or controlled by AutoBin. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Policy.

16. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days.

17. Consent

By using our Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.